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Customer Service

The Provider will supply all goods to the delivery company in good order. Delivery cost shall be R50,00 and free for any order exceeding R1000,00. The Provider will not be held liable for the condition of goods arriving at the User’s chosen delivery address.

The provision of goods and services is subject to availability. In cases of unavailability, the provider will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% charge for administration costs.

The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards. Should the Provider exercise this right, the User will receive a full refund with no deductions.

Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to the Marketing Manager, info@jenamonline.co.za.